Local Delivery and Installation Information

To ensure a smooth and efficient experience, please review the following details regarding your product delivery and installation:

Complimentary Service:

Enjoy free delivery and installation for your product, provided by Night Stars Pte Ltd.

Scheduling Your Appointment:

Our dedicated customer service team will contact you directly to arrange a convenient date and time for your installation appointment.

Changes to Your Schedule:

We understand that schedules can change. A minimum of 3 working days’ notice is required for any alterations to your confirmed installation appointment. If less than 3 working days’ notice is provided, a fee may be incurred for the arrangement of a second delivery and installation.

Installation Duration & Demonstration:

The installation process typically takes around 1 hour. Following the installation, our skilled technician will provide a basic demonstration of your product’s key features and functions to ensure you’re comfortable with its use.

Water Purifier Installations (Specifics):

For the installation of water purifiers, our technician will require clear access to both a water inlet and outlet (within 5 meters) and an electrical point (within 1.5 meters) of the installation area. Please ensure these points are readily available before the technician’s arrival.

Responsibility for Damages:

While our technicians exercise utmost care during installation, Night Stars Pte Ltd does not accept responsibility for any damages caused to walls, pipelines, or existing civil structures during the installation process. We advise customers to assess their installation area prior to the appointment.

Our Commitment: General Warranty Information

At Night Stars Pte Ltd, your peace of mind is paramount. We stand firmly behind the quality of our products, and this warranty is our promise to you:

Unwavering Quality Assurance:

Night Stars Pte Ltd proudly warrants that our products are crafted to be free from defects in materials or workmanship when used under normal conditions. This is our pledge to deliver reliability right into your hands.

Your Period of Protection Begins:

Your comprehensive warranty period activates the moment your product is delivered, safeguarding your investment from day one. For precise details on the duration of this coverage, please consult the accompanying Limited Product Warranty Chart.

Swift Resolution for Your Peace of Mind:

Should a valid warranty concern arise, Night Stars Pte Ltd commits to resolving it efficiently. At our discretion, we will either expertly repair your product or provide a seamless replacement with a similar item, ensuring you’re back to enjoying its benefits quickly.

Dedicated Local Support:

This warranty is specifically tailored to provide support within Singapore. It covers all repairs and replacements performed locally, ensuring your product continues to perform optimally as long as it’s used within Singapore.

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at marketing@nightstars.sg.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketing@nightstars.sg and send your item to: 11 Woodlands Close #08-40 S737853

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 11 Woodlands Close #08-40 S737853.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at marketing@nightstars.sg for questions related to refunds and returns.